Cancellation and Refund Policy | CamouflageClicks

Cancellation and Refund Policy

Welcome to CamouflageClicks!

This Cancellation and Refund Policy outlines the terms and conditions for cancelling an order and obtaining a refund for products purchased from our website, including photo frames, albums, and other photography-related items.

Order Cancellation

You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer service team at support@camouflageclicks.com. If your order has already been processed or shipped, it may not be possible to cancel it. In such cases, you may need to follow our return process.

Refunds

Refunds are available for items that are returned in their original condition within 30 days of receipt. To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

Refund Process

To request a refund, please contact our customer service team with your order number and reason for the return. Once we receive your request, we will provide you with instructions for returning the item. Upon receipt of the returned item, we will process your refund within 5-7 business days.

Non-Refundable Items

Some items are not eligible for a refund, including:

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

Shipping Costs

Shipping costs for returned items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped). In such cases, we will cover the return shipping cost.

Contact Us

If you have any questions about our cancellation and refund policy or need assistance with your return, please contact us at support@camouflageclicks.com.

Thank you for choosing CamouflageClicks. We appreciate your business and are committed to ensuring your satisfaction!